Liberty Mutual Insurance – An Overview

Liberty Mutual is a large insurance company that has a global market. Indeed, it has offices all over the world, including Asia, South American and Europe. The company offers many types of insurance, such as automobile insurance and health insurance.

Liberty Mutual – Its History

Liberty Mutual started in Massachusetts as a worker’s compensation insurance company, called Massachusetts Employees’ Insurance Association. It was founded in 1912, and by 1917, it had become Liberty Mutual Insurance Company and started offering automobile services. In 1937, Liberty Mutual had expanded to cover all 48 states.

Over the years, the company has worked on increasing automobile safety. In the 1950s, it started a research center, Liberty Mutual Research Institute for Safety, which played a significant role in developing safer cars. The center has played a role in developing head rests, which prevent whiplash, and cars that are more ergonomically correct.

The company continued to grow and in 1972, it had reached $2 billion worth of premiums. It continues to grow to this day. At the start of the 21st century, it opened global offices and has expanded to 16 countries outside of the United States.

Liberty Mutual – Differentiating Factors

Liberty Mutual is very dedicated to promoting safe driving practices, and increasing the protection the vehicle provides to the driver in events of a crash – evident in the setting up of Liberty Mutual Research Institute for Safety by them.

Such a focus translates directly to how they treat their clients; Liberty Mutual rewards drivers that have a clean driving record with discounts and incentives. This is evident with their “safe driver discounts” and “driver training discounts” – generally recognized to be much better than what the other insurance companies offer. Of course, these discounts aren’t restricted to auto insurances alone. Other discounts for insurance policies in other sectors are available and the company offers a wide range of products to suit various clients.

Liberty Mutual – Let’s Hear What Their Customers Says…

Customers say that the rates are reasonable but that they tend to go up each year. However, if the rates are combined in a package deal with other insurance products, the rates are better.

Reviews are largely bipolar in nature – some customers claim that it is the “best insurance company of the century” while others beg to differ. Negative reviews state that customers had to fight to get their claims approved and that the customer service reps were unpleasant and not helpful. Positive reviews state that the customer service was good and that rates were competitive with other insurance agencies. Such bipolarity in views resulted in a mediocre rating from popular review platforms; the company has a 2.5/5 star rating from epinions.com and a 2.2/5 rating from insuranceusa.com.

Liberty Mutual Insurance Company Information

Parent Company:
Liberty Mutual Group

Subsidiaries:
Liberty Mutual Insurance Company
Liberty Mutual Fire Insurance Company
Employees Insurance Company of Wausau
Liberty Mutual Life Assurance Company of Boston
Regional Representation:
America First Insurance (Gulf Region);
Colorado Casualty (Mountain Region);
Golden Eagle Insurance (Pacific Region);
Indiana Insurance (Midwest Region);
Liberty Northwest (Pacific Northwest Region);
Montgomery Insurance (Southeast Region);
Ohio Casualty (Mid-Atlantic Region);
Peerless Insurance (Northeast Region);
Wausau Insurance Companies (National)

Lines of Insurance:
Vehicle Coverage: Auto, Motorcycle
Other Coverages: Homeowners, Renters, Life

Coverage Options:

  • Collision and physical damage
  • Uninsured and underinsured bodily injury
  • Liability for personal injury or property damage

Licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

A.M. Best Company Rating: bbb
(Rating Explained)

Conclusion

Liberty Mutual is particularly appealing for individuals that want to get multiple types of insurance from one agency. This gives them the option to combine their insurance to get a discounted rate. Liberty Mutual should also be applauded for their contributions to help make driving safer for everyone with the setting up of the Liberty Mutual Research Institute for Safety.

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