Shelter Auto Insurance Review [2020]

Shelter Insurance Company is among the top 20 largest insurance providers in the US. Shelter Insurance reviews give the company a 5 out of 5 with J.D. Power, and the company is ranked as the best in customer satisfaction for the past three years. Shelter Insurance Company has a financial rating of A from A.M. Best. But don't just take our word for it. Enter your ZIP code below to get free auto insurance quotes near you to see how Shelter Insurance stacks up in your neighborhood.

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Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insurance...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: May 26, 2021

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Shelter Insurance Company is a mutual insurance company based in Columbia, Missouri. The company offers auto, property, business, and life insurance in fifteen states across America, including Arkansas, Colorado, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, Nevada, Ohio, Oklahoma, and Tennessee. Today, the company employs over 3,800 people across the country.

Shelter Insurance History

Shelter Insurance was launched in 1946 with a mission to provide affordable auto insurance to Missourians. The company was initially organized under the name MFA Insurance Companies. In 1981, however, the company changed its name to Shelter Insurance. The name came from MFA’s famous slogan: “MFA is your Shield of Shelter”.

Over 70 years later, Shelter Insurance offers home, life, car, farm, and business insurance in 15 states. The company is headquartered in Columbia, Missouri. Shelter offers all of the following types of insurance policies: apartment, automobile, boat, business, commercial fire, dwelling, farm fire, farm liability farm owners, general liability, homeowners, inland marine, life, and personal umbrella.

There are three other companies under the Shelter brand, including Shelter Mutual Insurance, Shelter General Insurance, and Shelter Life Insurance. There was once also a Shelter Financial Bank division, although that division was closed in 2012.

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Shelter Insurance Rankings

Shelter isn’t one of the top 20 largest car insurance companies in the United States, so the company doesn’t appear on nationwide J.D. Power rankings. However, Shelter does appear on J.D. Power’s regional rankings for the Central region, where it’s currently ranked at the very top.

In the latest J.D. Power rankings, Shelter scored a perfect 5/5 for overall satisfaction and was officially chosen as the best auto insurance provider in the U.S. Central region for 2019. Only two other insurance companies (USAA and Auto-Owners Insurance) scored a 5/5.

Overall Satisfaction: 5 out of 5

Policy Offerings: 4 out of 5

Price: 5 out of 5

Billing Process and Policy Information: 4 out of 5

Interaction with Policyholders: 5 out of 5

Claims Satisfaction: 5 out of 5

Overall, Shelter has some of the best J.D. Power scores you will ever see. It’s rare to find a company with a perfect rating for claims satisfaction. The numbers above are from the 2019 rankings, although Shelter has come in first place for customer satisfaction three of the last four years in the U.S. Central region.

We also analyze car insurance companies based on financial stability. For financial stability, Shelter ranks about average compared to other insurance companies, scoring an “A” or “Excellent” rating from A.M. Best. That rating indicates that the company should have no issue covering its liabilities or paying claims.

What Makes Shelter Unique?

Shelter Insurance differentiates itself from the competition with several unique features:

Only Available in 15 States: Shelter is headquartered in Missouri and only serves customers in 15 surrounding states across the Central and Midwest regions of the United States.

Extremely Well-Rated: Shelter has placed first in J.D. Power rankings for three of the past four years, making them objectively one of the best car insurance companies in the region.

Multiple Insurance Products: Shelter offers a range of auto insurance products along with business, home, and umbrella insurance, among other insurance policies. Customers can bundle multiple policies together to save money. Shelter’s other insurance products are as well-rated as its car insurance products, and the company’s home insurance is particularly popular in the Central United States.

Quotes Available Online Or Through Agents: Shelter offers convenient quote requests online. Or, you can get the personal touch of working with an agent. Shelter employs more than 1,500 insurance agents across its covered states.

Is Shelter a Good Insurance Company? Our Review

Shelter is one of the best insurance companies in America’s Midwest and Central region. It’s been chosen as the best insurance company for customer satisfaction three of the last four years by J.D. Power. In the 2019 rankings, Shelter was at the top of the list, scoring perfect or nearly-perfect for claims satisfaction, pricing, customer service, and other metrics.

Shelter also has fewer complaints than the average insurance company of its size. With an NAIC complaint index of around 0.36, Shelter receives fewer complaints to state regulators than most of its competitors.

Despite the high ratings for customer service, Shelter doesn’t seem to charge significantly higher premiums than its competitors. The company has continued to offer flexible pricing for customers. Customers can also access bundling opportunities and other unique discounts to drop the price of their car insurance even further.

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Shelter Auto Insurance Policies and Products

Shelter offers a standard range of car insurance policies and products. Here are some of the policies and products that make Shelter unique:

Standard Liability, Collision, and Comprehensive Policies: Shelter offers all of the car insurance products and plans you would expect, including liability, collision, and comprehensive policies. Customers can adjust their liability limits based on their needs, budget, and desired risk exposure.

Rideshare Coverage: Shelter offers optional rideshare coverage for Uber or Lyft drivers.

Roadside Assistance: Shelter offers roadside assistance to policyholders at an additional cost.

Discounts for Safety Features: If your car has safety features like seatbelts, airbags, and more, then you may be eligible for a discount on car insurance.

Additional Coverage Options: Shelter makes it easy to customize your policy with rental car coverage, gap coverage, emergency roadside service coverage, and other endorsements.

Final Word

Shelter is frequently ranked as one of the best insurance companies in the Central United States. One of the only drawbacks of Shelter is its coverage area: Shelter Insurance only sells policies in fifteen states across the Central, Midwest, and Southern United States. In all covered states, Shelter is extremely well-rated by policyholders. Shelter was one of the few companies to score a perfect 5/5 on the 2019 J.D. Power rankings as well, indicating that customers are generally satisfied with the claims process and other aspects of Shelter. For all of these reasons and more, Shelter continues to be a preferred choice for drivers across the Central United States.

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