21st Century – History
Founded in 1958 by Louis W. Foster, the company was originally called the 20th Century Insurance Company. The company’s initial function was to serve as an inter-insurance exchange service that offered auto insurance. The bulk of the company’s initial operations were focused in California. In 2005, 21st Century Insurance was bought by AIG. Following AIG’s financial difficulties, 21st Century Insurance was later sold to the Farmers Insurance Group.
Is 21st Century a Good Car Insurance Company? Our Review
21st Century Insurance is a popular car insurance company for drivers in California and Hawaii. Reviewers online generally praise the company for its fast claim fulfillment, accident forgiveness, low prices, and easy-to-use mobile apps.
At the same time, no car insurance company is without complaints. 21st Century Insurance customers have complained about customer service issues, particularly after the company merged with a larger firm. Since the merger, some customers claim to have experienced worse customer service.
21st Century Insurance is best-known in California, where the company offers particularly competitive car insurance policies. Today, the majority of 21st Century Insurance’s customer base is in California, and the company only offers new policies in California.
Another unique feature of 21st Century Insurance – and a feature that helps keep costs low – is that most of the business is conducted online and over the phone. Some people like that they can do their business entirely online, although other customers complained that they would have appreciated talking to a real insurance agent for a more personal experience.
J.D. Power is one of the biggest and most influential car insurance rating agencies in the United States. In the 2018 J.D. Power rankings, 21st Century Insurance was ranked “about average” compared to other car insurance companies. They didn’t have the excellent claims satisfaction ratings of some of the other insurance companies, but they also didn’t have the poor claims satisfaction ratings of some of their worse competitors. They were about middle of the road.
Financial strength is an important factor when comparing insurance companies. In terms of financial strength, 21st Century Insurance is near the top of the pack: ratings agency A.M. Best gave 21st Century Insurance an “Excellent” financial strength rating, indicating that the insurance company has an excellent ability to pay its claims and is unlikely to face financial difficulties in the near future.
In terms of complaints, 21st Century Insurance had about an average number of complaints compared to its competitors, according to the number of complaints received by state regulators.
Many customers also appreciate the fact that 21st Century Insurance offers a broad range of insurance policies. Customers can enjoy bundling discounts, for example, and protect multiple types of property. 21st Century Insurance offers specialty home insurance, mobile or manufactured home insurance, flood insurance, mechanical breakdown insurance, motorcycle insurance, ATV insurance, antique auto insurance, boat insurance, personal watercraft insurance, and other insurance policies, for example.
Finally, customers also appreciated the 21st Century Insurance mobile app. Although the app doesn’t contain as many slick features as some of the leading car insurance mobile apps in the space the app lets policyholders view basic information about their policy. You can open the app to look at your policy documents, for example, or view insurance ID cards. You can even file a claim from within the mobile app or through the 21st Century Insurance website. Another nice feature with the 21st Century Insurance mobile app is that drivers can contact roadside assistance. The app is available for Android and iOS.
Overall, 21st Century Insurance is best-known for its cheap auto insurance prices throughout California. The company is able to undercut many of its competitors by doing business almost entirely over the internet – either through the 21st Century Insurance website or the mobile app. While some customers did not like the lack of human interaction, other customers were happy that it led to lower car insurance premiums. Although 21st Century Insurance doesn’t have the excellent rating and high claims satisfaction of some of its better competitors, it’s also not as bad as some of its worst competitors: you’re paying cheap car insurance premiums for an average car insurance experience.
21st Century is a subsidiary of the Farmers Insurance Group, which provides insurance to over 20 million homes across the country. This gives the company a firmer financial footing and an established network qualified agents. 21st Century Insurance is a suitable option for people who are searching for affordable insurance rates. The company’s flexible payment structure also provides a convenient way of making monthly premium payments on time. 21st Century is best for Californian and Hawaiian drivers who are looking for a reliable, cheap insurance policy.
21st Century Insurance Company Facts
Farmers Insurance Group
21st Century Insurance Company of the Southwest
21st Century Insurance Company of California
21st Century Assurance Company
21st Century Advantage Insurance Company
21st Century Centennial Insurance Company
21st Century North America Insurance Company
21st Century Pacific Insurance Company
21st Century Premier Insurance Company
21st Century Indemnity Insurance Company
21st Century Preferred Insurance Company
21st Century Casualty Company
21st Century Security Insurance Company
aigdirect.com (partnered with AIG since 3rd quarter 2007)
Lines of Insurance:
Vehicle Coverage: Vehicle, Motorcycle, Commercial Vehicle, ATV insurance, Antique auto insurance, Mechanical breakdown insurance
Other Coverage: Personal Umbrella, Homeowners, Mobile or manufactured home insurance, Flood insurance, Boat insurance, Personal watercraft insurance.
- Collision and physical damage
- Uninsured and underinsured bodily injury
- Liability for personal injury or property damage
- Theft or vandalism
- Personal property coverage
States licensed to sell insurance in:
Currently only offering new policies in CA, HI
A.M. Best Company Rating: A