UPDATED: Mar 14, 2020
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|Key Info||Provider Specifics|
|Current Executives||CEO – Stephen Rasmussen
COO – Kirt Walker
|Number of Employees||32,110|
|Total Sales/Total Assets||$46 Billion/$236 Billion|
|Headquarters Address||1 Nationwide Plaza
Columbus, OH 43215
|Loss Ratio||58.23 %|
|Best For||Insurance, Investing, and Banking|
We get that finding the right car insurance for your specific needs is a challenging task. That’s why, to make it a bit easier, we’ve decided to provide you with an in-depth review of one of the United States’ most prominent car insurance companies: Nationwide.
We know that Nationwide is on your side, but what does that mean exactly? We’re going to tell you by giving you a detailed review of Nationwide that includes everything you need to know to determine if this company is best for your car insurance needs.
In this article, we’re going to cover Nationwide’s rating agency, their past, their plans for the future, their commercials, their positions online and in the community, and much, much more.
Compare insurance rates in your area by entering your ZIP code in our free quote comparison tool.
Nationwide Car Insurance Rates
The first thing we want to dive into is Nationwide’s rates. Price is one of the most important factors when picking a company, as you need a company with affordable prices. If a company is too expensive, you may be forced to cut back on coverages, leaving yourself vulnerable after an accident.
So in this section, we are going to go over everything you need to know about Nationwide’s rates.
Nationwide’s Availability & Rates by State
Nationwide is available in all states except for Louisiana, Maine, Hawaii, and Alaska. Here are Nationwide’s exact costs for each rate by state.
|Alaska||Data Not Available|
|District of Columbia||$4,848.98|
|Hawaii||Data Not Available|
|Indiana||Data Not Available|
|Louisiana||Data Not Available|
|Maine||Data Not Available|
|Massachusetts||Data Not Available|
|New Jersey||Data Not Available|
|Oklahoma||Data Not Available|
|West Virginia||Data Not Available|
Based on these numbers, we can see that Virginia has the cheapest insurance rates for Nationwide, as their average rate is $2,073. Conversely, the most expensive state in which to have Nationwide as your insurance provider is Georgia, as the average rate is $6,484.90 in the Peach State.
Comparing the Top 10 Companies by Market Share
As we’ve previously stated, market share is a huge indicator of how well a company is doing compared with the rest of the competition in a particular market. Nationwide holds 2.7 percent of the industry’s market share in comparison with the largest company’s 17 percent market share.
In the table below, we’ve compiled all the data for the companies that have the top 10 highest market shares. We’re showing their rates by each state so you can see how Nationwide’s rates stack up against the competition.
|State||Average by State||Nationwide||Allstate||American Family||Farmers||Geico||Liberty Mutual||Progressive||State Farm||Travelers||USAA|
|Alabama||$3,566.96||$2,662.66||$3,311.52||Data Not Available||$4,185.80||$2,866.60||$4,005.48||$4,450.52||$4,798.15||$3,697.80||$2,124.09|
|Alaska||$3,421.51||Data Not Available||$3,145.31||$4,153.07||Data Not Available||$2,879.96||$5,295.55||$3,062.85||$2,228.12||Data Not Available||$2,454.21|
|Arizona||$3,770.97||$3,496.08||$4,904.10||Data Not Available||$5,000.08||$2,264.71||Data Not Available||$3,577.50||$4,756.25||$3,084.74||$3,084.29|
|Arkansas||$4,124.98||$3,861.79||$5,150.03||Data Not Available||$4,257.87||$3,484.63||Data Not Available||$5,312.09||$2,789.03||$5,973.33||$2,171.06|
|California||$3,688.93||$4,653.19||$4,532.96||Data Not Available||$4,998.78||$2,885.65||$3,034.42||$2,849.67||$4,202.28||$3,349.54||$2,693.87|
|Colorado||$3,876.39||$3,739.47||$5,537.17||$3,733.02||$5,290.24||$3,091.69||$2,797.74||$4,231.92||$3,270.77||Data Not Available||$3,338.87|
|Connecticut||$4,618.92||$3,672.34||$5,831.60||Data Not Available||Data Not Available||$3,073.66||$7,282.87||$4,920.35||$2,976.24||$6,004.29||$3,190.00|
|Delaware||$5,986.32||$4,330.21||$6,316.06||Data Not Available||Data Not Available||$3,727.29||$18,360.02||$4,181.83||$4,466.85||$4,182.36||$2,325.98|
|District of Columbia||$4,439.24||$4,848.98||$6,468.92||Data Not Available||Data Not Available||$3,692.81||Data Not Available||$4,970.26||$4,074.05||Data Not Available||$2,580.44|
|Florida||$4,680.46||$4,339.60||$7,440.46||Data Not Available||Data Not Available||$3,783.63||$5,368.15||$5,583.30||$3,397.67||Data Not Available||$2,850.41|
|Georgia||$4,966.83||$6,484.90||$4,210.70||Data Not Available||Data Not Available||$2,977.20||$10,053.44||$4,499.22||$3,384.88||Data Not Available||$3,157.46|
|Hawaii||$2,555.64||Data Not Available||$2,173.49||Data Not Available||$4,763.82||$3,358.86||$3,189.55||$2,177.93||$1,040.28||Data Not Available||$1,189.35|
|Idaho||$2,979.09||$3,032.19||$4,088.76||$3,728.79||$3,168.28||$2,770.68||$2,301.51||Data Not Available||$1,867.96||$3,226.29||$1,877.61|
|Indiana||$3,414.97||Data Not Available||$3,978.81||$3,679.68||$3,437.55||$2,261.07||$5,781.35||$3,898.00||$2,408.94||$3,393.75||$1,630.86|
|Kentucky||$5,195.40||$5,503.23||$7,143.92||Data Not Available||Data Not Available||$4,633.59||$5,930.97||$5,547.63||$3,354.32||$6,551.68||$2,897.89|
|Louisiana||$5,711.34||Data Not Available||$5,998.79||Data Not Available||Data Not Available||$6,154.60||Data Not Available||$7,471.10||$4,579.12||Data Not Available||$4,353.12|
|Maine||$2,953.28||Data Not Available||$3,675.59||Data Not Available||$2,770.15||$2,823.05||$4,331.39||$3,643.59||$2,198.68||$2,252.97||$1,930.79|
|Maryland||$4,582.70||$2,915.69||$5,233.17||Data Not Available||Data Not Available||$3,832.63||$9,297.55||$4,094.86||$3,960.87||Data Not Available||$2,744.14|
|Massachusetts||$2,678.85||Data Not Available||$2,708.53||Data Not Available||Data Not Available||$1,510.17||$4,339.35||$3,835.11||$1,361.86||$3,537.94||$1,458.99|
|Michigan||$10,498.64||$6,327.38||$22,902.59||Data Not Available||$8,503.60||$6,430.11||$20,000.04||$5,364.55||$12,565.52||$8,773.97||$3,620.00|
|Minnesota||$4,403.25||$2,926.49||$4,532.01||$3,521.29||$3,137.45||$3,498.54||$13,563.61||Data Not Available||$2,066.99||Data Not Available||$2,861.60|
|Mississippi||$3,664.57||$2,756.53||$4,942.11||Data Not Available||Data Not Available||$4,087.21||$4,455.94||$4,308.85||$2,980.48||$3,729.32||$2,056.13|
|Missouri||$3,328.93||$2,265.35||$4,096.15||$3,286.90||$4,312.19||$2,885.33||$4,518.67||$3,419.14||$2,692.91||Data Not Available||$2,525.78|
|Montana||$3,220.84||$3,478.26||$4,672.10||Data Not Available||$3,907.55||$3,602.35||$1,326.11||$4,330.76||$2,417.74||Data Not Available||$2,031.89|
|Nebraska||$3,283.68||$2,603.94||$3,198.83||$2,215.13||$3,997.29||$3,837.49||$6,241.52||$3,758.01||$2,438.71||Data Not Available||$2,330.78|
|New Hampshire||$3,151.77||$2,491.10||$2,725.01||Data Not Available||Data Not Available||$1,615.02||$8,444.41||$2,694.45||$2,185.46||Data Not Available||$1,906.96|
|New Jersey||$5,515.21||Data Not Available||$5,713.58||Data Not Available||$7,617.00||$2,754.94||$6,766.62||$3,972.72||$7,527.16||$4,254.49||Data Not Available|
|New Mexico||$3,463.64||$3,514.38||$4,200.65||Data Not Available||$4,315.53||$4,458.30||Data Not Available||$3,119.18||$2,340.66||Data Not Available||$2,296.77|
|New York||$4,289.88||$4,012.93||$4,740.97||Data Not Available||Data Not Available||$2,428.24||$6,540.73||$3,771.15||$4,484.58||$4,578.79||$3,761.69|
|North Carolina||$3,393.11||$2,848.03||$7,190.43||Data Not Available||Data Not Available||$2,936.69||$2,182.71||$2,382.61||$3,078.65||$3,132.66||Data Not Available|
|North Dakota||$4,165.84||$2,560.35||$4,669.31||$3,812.40||$3,092.49||$2,668.24||$12,852.83||$3,623.06||$2,560.53||Data Not Available||$2,006.80|
|Oklahoma||$4,142.33||Data Not Available||$3,718.62||Data Not Available||$4,142.40||$3,437.34||$6,874.62||$4,832.35||$2,816.80||Data Not Available||$3,174.15|
|Pennsylvania||$4,034.50||$2,800.37||$3,984.12||Data Not Available||Data Not Available||$2,605.22||$6,055.20||$4,451.00||$2,744.23||$7,842.47||$1,793.37|
|Rhode Island||$5,003.36||$4,409.63||$4,959.45||Data Not Available||Data Not Available||$5,602.63||$6,184.12||$5,231.09||$2,406.51||$6,909.45||$4,323.98|
|South Carolina||$3,781.14||$3,625.49||$3,903.43||Data Not Available||$4,691.85||$3,178.01||Data Not Available||$4,573.08||$3,071.34||Data Not Available||$3,424.77|
|South Dakota||$3,982.27||$2,737.66||$4,723.72||$4,047.47||$3,768.80||$2,940.29||$7,515.99||$3,752.81||$2,306.23||Data Not Available||Data Not Available|
|Tennessee||$3,660.89||$3,424.96||$4,828.85||Data Not Available||$3,430.07||$3,283.42||$6,206.69||$3,656.91||$2,639.30||$2,738.52||$2,739.28|
|Texas||$4,043.28||$3,867.55||$5,485.44||$4,848.72||Data Not Available||$3,263.28||Data Not Available||$4,664.69||$2,879.94||Data Not Available||$2,487.89|
|Utah||$3,611.89||$2,986.57||$3,566.42||$3,698.77||$3,907.99||$2,965.57||$4,327.76||$3,830.10||$4,645.83||Data Not Available||$2,491.10|
|Vermont||$3,234.13||$2,128.21||$3,190.38||Data Not Available||Data Not Available||$2,195.71||$3,621.08||$5,217.14||$4,382.84||Data Not Available||$1,903.55|
|Virginia||$2,357.87||$2,073.00||$3,386.80||Data Not Available||Data Not Available||$2,061.53||Data Not Available||$2,498.58||$2,268.95||Data Not Available||$1,858.38|
|Washington||$3,059.32||$2,129.84||$3,540.52||$3,713.02||$2,962.00||$2,568.65||$3,994.73||$3,209.52||$2,499.78||Data Not Available||$2,262.16|
|West Virginia||$2,595.36||Data Not Available||$3,820.68||Data Not Available||Data Not Available||$2,120.80||$2,924.39||Data Not Available||$2,126.32||Data Not Available||$1,984.62|
|Wisconsin||$3,606.06||$5,224.99||$4,854.41||$1,513.27||$3,777.49||$3,926.20||$6,758.85||$3,128.91||$2,387.53||Data Not Available||$2,975.74|
|Wyoming||$3,200.08||$3,187.20||$4,373.93||Data Not Available||$3,069.35||$3,496.56||$1,989.36||$4,401.17||$2,303.55||Data Not Available||$2,779.53|
We can see by these numbers that Nationwide’s median rate is only higher than three other companies’ rates: Geico ($3,073.66), State Farm ($2,731.48), and USAA ($2,489.49). Therefore, Nationwide is on the lower side for how much they charge for car insurance when you compare them with other companies that control a large portion of the market share.
Average Nationwide Male vs Female Car Insurance Rates
You may know that many insurance companies use gender as a factor to determine how much you pay for car insurance. Nationwide is one of these companies, so we’ll show how much (on average) they charge for gender and age. Here’s a table to help illustrate the differences.
|Single 17-year-old male||$7,175.31|
|Single 17-year-old female||$5,756.37|
|Single 25-year-old male||$2,889.04|
|Single 25-year-old female||$2,686.48|
|Married 35-year-old male||$2,387.43|
|Married 35-year-old female||$2,360.49|
|Married 60-year-old male||$2,214.62|
|Married 60-year-old female||$2,130.26|
We can see that males who are 17 cost the most to insure with Nationwide, an average of $7,175.31. The demographic that is the cheapest to insure is 60-year-old females, as it costs an average of $2,130.26 to insure them. On average, it costs more to insure men for every group.
The chart below compares Nationwide’s rates by age with industry averages.
While Nationwide generally does charge differently for male and female drivers, some states such as California, Hawaii, Massachusetts, Montana, Pennsylvania, North Carolina, and parts of Michigan ban charging different rates based on genders, so Nationwide does not determine rates based on gender in these states.
Alright, now that we’ve covered how much it costs for Nationwide to insure each gender, let’s see how much they charge for different vehicles.
Average Nationwide Rates by Make & Model
It makes sense that different cars cost different amounts to insure, as some cars are safer than others, which means fewer accidents, damages, and claims. Additionally, some cars are more expensive to repair because their parts are more expensive, or there are more rates of theft for certain cars.
With all this being said, let’s see how much it costs to insure different makes and models if Nationwide is your insurance company.
|Make and Model||Rate|
|2015 Ford F-150: Lariat SuperCab with 2WD 6.5 foot bed and 2.7L V6||$3,571.01|
|2015 Honda Civic Sedan: LX with 2.0L 4cyl and CVT||$3,547.84|
|2015 Toyota RAV4: XLE||$3,517.03|
|2018 Ford F-150: Lariat SuperCab with 2WD 6.5 foot bed and 2.7L V6||$3,373.64|
|2018 Honda Civic Sedan: LX with 2.0L 4cyl and CVT||$3,361.93|
|2018 Toyota RAV4: XLE||$3,328.57|
We can see from these numbers that the most expensive car to insure is a 2015 Ford F-150 Lariat SuperCab with two-wheel drive, a 6.5-foot bed and a 2.7L V6 engine. It costs $3,571.01 to insure this truck if you have Nationwide. The cheapest car to insure is the 2018 Toyota RAV4 XLE, which costs $3,328.57 to insure.
Average Nationwide Commute Rates
Another factor that Nationwide considers when determining how much your insurance costs is how long your commute is.
There are two types of commute distances that Nationwide looks at when they’re deciding how much to charge you for insurance: a 10-mile commute with a 6,000 annual mileage and a 25-mile commute with 12,000 annual mileage.
Now, let’s see how much Nationwide charges for different coverage level rates.
Average Nationwide Coverage Level Rates
Nationwide offers three different coverage types: high, low, and medium. Each of these coverage types costs a different amount, so we’ll let you know the price of each type of coverage.
We can see that high coverage costs the most ($3,505.37), medium coverage costs the second most ($3,449.80), and low coverage costs the least ($3,394.83). These numbers make sense, because the higher the coverage is, the higher the cost.
Up next, we have how much Nationwide charges based on credit history.
Average Nationwide Credit History Rates
The three different credit scores that Nationwide charges by are fair, good, and poor. Let’s take a look to see exactly how much each credit history costs.
|Credit History||Average Cost|
Like the different costs for each coverage type, the different costs for each credit history type make sense, too. The better your credit, the less you pay. We can see this because having good credit costs $2,925.94, fair credit costs $3,254.83, and poor credit costs $4,083.29.
It costs less to have good credit because insurance companies see credit history as a form of responsibility. Experian claims that the national average credit rating is 701, which is considered good.
This means the credit rating category that is most relevant to American drivers and drivers who are insured by Nationwide is the “good” category.
Average Nationwide Driving Record Rates
The last factor that Nationwide uses to determine your car insurance is your driving record. There are four different driving record types that Nationwide looks at to see how much you pay for car insurance: clean records, records with one accident, records with one DUI, and records with one speeding violation.
|With one speeding violation||$3,113.68|
|With one accident||$3,396.95|
|With one DUI||$4,543.20|
We can see that the most expensive type of record to have is one with DUI ($4,543.20), and this is logical because DUIs are very dangerous offenses.
Conversely, having a clean record is the cheapest record, as it costs $2,746.18. This is because it implies that you’re a responsible driver, and responsible drivers are less likely to get into accidents and file claims, which costs insurance companies less money.
After seeing how much certain coverages cost for Nationwide, let’s see what other coverages are available if you’re a Nationwide customer. But before we get into the details of Nationwide’s coverages, we’ll give you an overall idea about what Nationwide’s coverages are like. Here are the auto insurance coverage options that Nationwide offers.
- Gap coverage
- Uninsured motorist
- Bodily injury
- Roadside assistance
- Classic car
Now that you have an idea about what the exact types of coverages Nationwide offers are, let’s learn a bit more about these coverages.
Nationwide’s Bundling Options
Nationwide allows you to bundle your insurance policies and save with a discount for multi-policies. Nationwide’s bundle discounts can apply to the following:
- Homeowners insurance
- Renters insurance
- Auto insurance
- Life insurance
- Motorcycle insurance
- Boat insurance
Here are some other possible bundles that you can purchase to save money on your insurance.
- Auto and home – If you own a house and a car and you insure both with Nationwide, you can get a discount on your auto insurance policy.
- Auto and renters – When you rent and need to insure a car, you’re still eligible for a discount if you get both policies through Nationwide.
- Motorcycle and renters – Even if you don’t own a home or a car, you’re still eligible for savings. You can bundle motorcycle and renters with Nationwide and get a discount.
- Auto, home, and life insurance – You can save on your insurance bill if you have Nationwide and combine your car, home, and life insurance.
- Multi-car – If you insure more than one car using Nationwide, you can get a discount.
- Boat and auto – If you’re a boater, you can save on car insurance by also buying Nationwide’s boat policy.
There are other discounts that you can get in addition to those from bundling. Let’s take a look at these.
Here are the various discounts that Nationwide offers its customers.
|Daytime Running Lights||5%|
|Students & Alumni||7%|
Nationwide offers a multitude of discounts on car insurance that range from anti-lock brakes to paperless billing. The discounts that you save the most with are having a driving device or app (40 percent discount) and being a safe driver (35 percent discount).
Nationwide also offers some unique discounts that many other companies don’t offer such as a family plan discount (25 percent), a further education discount (15 percent), a homeowner discount (5 percent), a loyalty discount (5 percent), an occupation discount (15 percent), a paperless document discount (5 percent), and a student and alumni discount (7 percent).
Because these discounts aren’t very common, you may be wondering what drivers to which they’d be relevant. Well, we’ll let you know.
- Family Plan Discount – If you have a family with multiple drivers, a family plan discount would be relevant to both you and your loved ones.
- Further Education Discount – If you’re someone who loves learning and receiving a higher level of education, this discount is relevant to you because your further education makes you seem more responsible to Nationwide.
- Homeowner Discount – Owning a home also makes you seem more responsible to Nationwide, so if you’re a homeowner, this discount is great for you.
- Loyalty Discount – Been with Nationwide for years? Then a loyalty discount is perfect for you.
- Occupation Discount – Certain occupations make you seem more responsible to Nationwide, so they’re happy to give you a discount for some jobs.
- Paperless Document Discount – Care about the environment? Nationwide does, too. That’s why they give those who use paperless documents a discount.
Student & Alumni Discount – Lastly, if you’re a good student or a member of an alumni association, Nationwide will give you a discount for your educational endeavors.
Nationwide has several great programs that make car insurance easier for its customers.
One of these programs is the usage-based app called SmartRide®. SmartRide® helps Nationwide drivers stay alert, avoid distractions, and follow the rules of the road. This program can also help you save money.
Even if you just sign up for SmartRide®, you automatically get a 10 percent discount on your insurance. And the safer you drive, the more you’ll save.In fact, you can save up to 40 percent on your car insurance using SmartRide®.
Nationwide also offers an app called Nimble®, which is a device that offers a step-by-step plan that can help you get out of debt. And of course, there’s also a regular Nationwide app that makes navigating your car insurance that much easier.
As of now, there are no coupons available for Nationwide. However, as we’ve established, Nationwide offers its customers many different discount options.
Nationwide also offers a fantastic learning center. Nationwide’s learning center strives to help you plan for every event in your life using their insurance and financial articles, videos and infographics.
They offer help for specific topics such as auto insurance, home insurance, small business insurance, personal finance, investing and retirement, farm and agribusiness, power sports insurance, and emergency plans.
Nationwide believes in giving its customers accident forgiveness because accidents happen to everyone, and people deserve a break. Nationwide offers accident forgiveness, which is an auto insurance coverage option that potentially helps you avoid a rate increase after your first at-fault accident.
It can only be used once per policy, but everyone on your policy can benefit from it. If you want Nationwide’s accident forgiveness, you can purchase it. Call your agent or talk to Nationwide directly.
Accident forgiveness costs money, but it can be cheaper than the increase in your rates if you get into an accident.
Additionally, Nationwide offers some other plans such as:
- SmartPlan®, which helps with your retirement
- Pet insurance, which helps you insure your furry friend
- ID theft protection, which helps keep your identity secure
What stands out for Nationwide’s programs are that they are varied, dedicated to helping you, and dedicated to keeping your finances in order. But while Nationwide offers a lot, they do not, unfortunately, offer a military discount, which is a discount that many other insurance companies offer.
A company’s ratings are massive indicators as to how well they serve their customers. That’s why we’ve compiled all the ratings from the most highly esteemed car insurance rating services so you can see how Nationwide is rated. Keep reading to see what these rating agencies think of Nationwide.
Nationwide receives an A+ on A.M. Best’s rating scale. Curious about what that means? Well, this rating scale rates companies from superior (A++, A+) to poor (D). This means that Nationwide is considered a superior insurance company, which A.M. Best defines as ” insurance companies that have a superior ability to meet their ongoing insurance obligations.”
Better Business Bureau (BBB)
The Better Business Bureau also gives Nationwide an A+ rating. The BBB’s rating scale ranges from an A+ (the highest) to an F (the lowest). So Nationwide has the BBB’s highest possible rating.
The Better Business Bureau determines its ratings by using a point system. Certain aspects of businesses such as complaint information, a company’s time in business, and a company’s business transparency all either add or subtract points from a company’s total rating.
The rating scale is from zero to 100, and if a company is in the 97–100 point range, they are awarded an A+. These numbers prove that Nationwide has one of the highest ratings possible, and that, in the eyes of the BBB, they’re an elite company.
Moody’s gives Nationwide a rating of A1. This rating is the fifth-highest possible rating a company can get from Moody’s, as it comes after the ratings Aaa, Aa1, Aa2, and Aa3.
In terms of an A1 rating, there are two parts: The first part, the A, indicates that the bond, or whatever security is being rated, is considered upper-medium grade and is unlikely to be a credit risk.
The 1 signifies that the obligation ranks in the higher end of its generic rating category, basically meaning that it’s not the highest rating in its rating category, but it’s still one of the better ratings that the company can receive.
Standard & Poor’s (S&P) Rating
Next, we have the Standard and Poor’s (S&P) rating for Nationwide. While it’s not the highest possible rating a company can receive from S&P (that rating is AAA), it’s still an excellent rating.
Essentially, it denotes that a company has a strong capacity to meet its financial commitments but that it’s somewhat more susceptible to the adverse effects of changes in certain circumstances and economic conditions than other companies with higher ratings.
Nonetheless, this high rating continues to show the trend that Nationwide is highly rated by many of these rating agencies.
NAIC Complaint Index
After seeing the ratings so far, let’s take a look at the specific numbers of the National Association of Insurance Commissioners’ complaint index. We’ve put together all the relevant numbers in a table below.
|Policy Type||Auto Insurance|
|U.S. Average Complaint Index||1.51|
|U.S. Market Share||0.48%|
Based on this data, we can see that Nationwide’s complaint ratio is 0.32 and its complaint index is 0.49. If you’re unfamiliar with these terms, we’ll explain them right now.
A complaint ratio is a measure used by some state insurance departments to keep track of consumer complaints placed against insurance companies. It is usually stated as the number of complaints upheld against an insurance company as a percentage of premiums written.
The complaint index is slightly different. A complaint index is used to compare one company with other companies in the same market. The national complaint index is always 1.00, so meaning a company with a complaint index of 2.00 has a complaint index twice as high as expected in that market.
If a company has a complaint index of .5, that means it has half the amount of expected complaints in that market.
Based on this table, we can see that Nationwide’s complaint index is .49, which means that they have less than half the number of complaints of other companies in the market. Therefore, once again Nationwide has a superior rating, which proves they are a reliable company.
J.D. Power is a reputable rating agency, and they’re different from these other rating systems because their ratings are entirely based on customer reviews. They’re a rating agency of the people, which is refreshing to see.
Their ratings are on a scale from zero to 1,000. According to a 2016 auto study by J.D. Power, Nationwide received a rating of 874, which was the fourth-highest rating that year. So, in addition to companies’ approval, Nationwide seems to have users’ approval, too.
Our last rating agency is Consumer Reports. Consumer Reports lists several rating categories and gives ratings for each of these categories.
In the majority of the categories, Nationwide has a “very good” rating, which is the second-highest rating. There is one category in which Nationwide receives an excellent rating (the highest rating) — agent courtesy. These ratings tell us that Nationwide is overall a quality company that excels in how well their agents interact with customers.
After seeing the various ratings for Nationwide, let’s take a look at the company’s history.
Nationwide started out as the Farm Bureau Mutual — a modest, small mutual auto insurance company owned by policyholders. It has since become one of the largest insurance companies in the world.
It was formed in 1926 and sold its first policy that year. Two years later in 1928, the company expanded to West Virginia, Maryland, Delaware, Vermont, and North Carolina. Some years later, in 1943, the company expanded to 12 states and Washington, D.C. Then in 1955, the Farm Bureau Mutual changed its name to Nationwide.
In 1968 and 1969, Nationwide changed the game by having a 24-hour claims reporting service and then creating the famous Nationwide jingle in a national marketing campaign.
The next major event occurred in 1997, when Nationwide began openly trading as a public company. In 2002, Nationwide introduced the industry’s first sales system to include a simplified sales and underwriting process for variable universal life insurance.
In 2006, they made a huge $50 million contribution to Columbus Children’s Hospital, the second-largest grant to ever be given to a children’s hospital. The philanthropy didn’t end there, though. In 2017, Nationwide pledged $100 million in venture capital to startups.
Through a history filled with innovation, dedication, and charity, Nationwide became the company it is today.
Nationwide Market Share
Now, we’re going to take a look at Nationwide’s market share. A market share is the percent of total sales in a particular industry generated by a certain company. It’s important because it gives us an idea about how big a company’s presence is in a specific market.
We’re going to take a look at the trends for Nationwide’s market share from 2015-2018.
|Year||Direct Premiums Written||Market Share|
According to this data, we can see that the direct premiums written increased from $7.33 billion to $7.64 billion from 2015 to 2016, and they started declining in 2017 and 2018.
Nationwide’s market share has been gradually decreasing each year. It was at its highest (3.85 percent) in 2015 and then dropped more than a percentage point to 2.73 percent in 2018.
Nationwide’s Position for the Future
We can see that some of Nationwide’s numbers are declining. However, this is not necessarily a death sentence. Many companies go through ups and downs, and because Nationwide has been an esteemed, trustworthy company for so long, there’s no doubt that they will be able to recover.
These numbers may be declining, but they’re still good because Nationwide is still a major insurance company that stands with the other top insurance companies in the United States.
Nationwide is also dedicated to keeping up with times, giving back to the community, improving and adding to their services, and making their customers happy. This combination is a winning formula for all businesses, so we’re pretty sure Nationwide will be around and doing well for years to come.
Nationwide’s Online Presence
Nationwide has a prominent online presence that you can use to make your car insurance experience as convenient as possible. In addition to a number of services such as looking up insurance options, getting quotes, filing claims, and paying bills, Nationwide allows you to contact agents directly on their website.
Their website lists all the states and how many agents are in each state, and you can also look up specific agents by typing in your city and ZIP code or by looking up an agent by their last name.
Regardless of how you choose to find your agent, it’s clear that Nationwide’s goal is to make it as easy as possible for you to get in contact with them.
If you own a television, laptop, phone, tablet, or have access to any cable service or form of internet, you’ve likely heard the famous jingle “Nationwide is on your side.” Even if you just read the words, your brain automatically starts playing the tune.
While this jingle is undoubtedly the most famous advertising method implemented by Nationwide, let’s not discount some of their other great advertising campaigns.
We have this classic commercial that features an over-confident Peyton Manning trying to teach Brad Paisley how to write music, which features that iconic Nationwide melody.
And of course, we have this hilarious but mildly disturbing ad that equates your car to being a giant baby. Once again, an advertising classic.
And then for our last commercial, we have another singing ad, but it features the beautiful voice of Hamilton’s Leslie Odom Jr. As you can see, Nationwide is a great company that can always get amazing talent to help send their message.
Nationwide in the Community
Nationwide is certainly involved in their community. Every year, a large portion of Nationwide’s 29,000 associates and leaders take part in important causes and charities.
In fact, Nationwide has a program called Community Connect that helps Nationwide associates find volunteer opportunities, register for volunteer shifts, and log their volunteer hours.
Nationwide supports volunteer work so much that they even offer paid time off for those who volunteer, and they name a Volunteer of the Year. The Volunteer of the Year from last year is Jon Rust, who co-founded a much-needed veterans support organization.
We’ve seen how Nationwide’s employees serve the community. Now let’s see some details about these employees.
According to Great Place to Work, the majority of Nationwide’s employees are considered to be a part of Generation X, as 42 percent of all employees are this age.
The age group that makes up the second-largest portion of Nationwide’s workforce are millennials, who comprise 37 percent of all employees. Baby boomers make up the lowest percentage of employees — only 20 percent of the company’s workforce is made up of boomers.
Next, let’s take a look at the years of tenure Nationwide employees have had at the company. We’ve compiled this data in a table so it’s easier for you to read.
|Duration of Employment||Percentage|
|Less than 2 Years||11%|
|Over 20 years||19%|
Based on these numbers, we can see that most of Nationwide’s employees have been working for the company for two to five years (28 percent), and the next highest number have been working for over 20 years (19 percent), which shows that their employees are dedicated to the company. The smallest number of employees have worked for Nationwide for 16 to 20 years (10 percent).
As for employee experience, an overwhelming number of employees say that Nationwide is a great place at which to work — 82 percent to be exact. This is considerably higher than other companies in the United States, as only 59 percent of U.S. workers say their experience at their company is great as shown below.
And this love for the company extends beyond its employees, as Nationwide is a big-time recipient of awards and accolades. Some of these awards include J.D. Power’s Highest in Group Retirement Satisfaction among mixed plan providers, which Nationwide received in 2019, and the Gallup Great Workplace award in 2012 and 2013.
Nationwide has also received recognition on several Best Places to Work lists in the past five years. You can see this recognition in the table below.
|2020||#91 in Fortune 100 Best Companies to Work For® 2020
|2019||#50 in Best Workplaces for Diversity™ 2019;
#34 in PEOPLE 2019 Companies that Care®;
#21 in Best Workplaces in Financial Services & Insurance™ 2019 (Large Companies);
#26 in Best Workplaces in Texas™ 2019 (Large Companies);
#57 in Fortune 100 Best Companies to Work For® 2019
|2018||#49 in Best Workplaces for Diversity™ 2018;
#61 in Best Workplaces for Women™ 2018 (Large Companies);
#16 in PEOPLE 2018 Companies that Care®;
#82 in Best Workplaces for Millennials™ 2018;
#15 in Best Workplaces in Financial Services & Insurance™ 2018 (Large Companies);
#53 in Fortune 100 Best Companies to Work For® 2018
|2017||#19 in Best Workplaces for Diversity 2017;
#50 in Best Workplaces for Women 2017;
#39 in Best Workplaces for Millennials 2017;
#23 in PEOPLE 2017 Companies that Care®;
#6 in Best Workplaces in Financial Services & Insurance 2017;
#29 in Best Workplaces in Texas 2017;
#54 in Fortune 100 Best Companies to Work For® 2017;
|2016||#43 in Best Workplaces for Diversity 2016
#71 in Fortune 100 Best Companies to Work For® 2016
Nationwide has earned many awards for the past five years, which proves that they are a respectable company.
Canceling Your Policy
It’s necessary to have an insurance policy, but certain insurance policies don’t always work for everyone. Because Nationwide agents are involved, it’s probably best to give your insurance agent a call to cancel your policy with Nationwide. If you do this, your agent will put the request in writing, and they will prorate any refund on your remaining premiums.
However, before going ahead and canceling your policy, remember that it’s the law to have car insurance at all times. So make sure that you either have another policy ready when you cancel, or plan on not driving.
But if for some reason you do want to cancel your policy with Nationwide, here are some facts you need to know.
There are no cancellation fees if you cancel your Nationwide policy. You get a refund once you cancel your policy for any unused premiums, so it’s pretty easy to cancel.
Is there a refund?
As previously mentioned, there is a refund if you cancel with Nationwide, as they refund any of your unused premiums.
How to Cancel
It’s pretty simple to cancel your insurance policy with Nationwide because there are no cancellation fees, and agents are always available to contact. However, there are still a few necessary steps you need to take to cancel your policy properly, so we’ll share those with you.
#1 – Contact Your Agent
Nationwide’s agents are dedicated to serving their customers, even if that service is helping them cancel their policy. To start canceling your policy, you need to contact your agent so they can get the necessary paperwork started.
#2 – Use Nationwide’s Tool to Find Your Agent
You might not know your agent’s contact information off the top of your head, so Nationwide provides this tool to find your agent easily. Look them up so you can get the necessary paperwork started.
#3 – Call Your Agent or Nationwide
You may not have an agent if Nationwide is your insurance provider. Don’t worry — even though it may be easier to cancel via your agent, you can still cancel your policy by calling Nationwide directly at 1-877-669-6877.
When can I cancel?
Nationwide allows you to cancel your policy at any time. There is no specific information about when the cancellation goes into effect, but it likely goes into effect immediately after the paperwork is in.
How to Make a Claim
Making claims is one of the main purposes for having car insurance, so it’s essential that you know how to file a claim with Nationwide.
Ease of Making a Claim
There are multiple ways to file a claim with Nationwide as an insurance provider. You can file a claim online using their website (which also offers a FAQ page to help you through the process), you can call them directly by dialing 1-800-421-3535, or you can contact your local agent and meet with them in person.
Premiums are a major component of any insurance company, so we’re going to cover premiums in this section. We’ve listed what the premiums written for Nationwide were from 2015–2018 in the table below.
|Year||Direct Premiums Written|
Before we analyze this data, let’s be clear about what a direct premium written actually is. Direct premiums written are the total amount of premiums received before considering reinsurance ceded. In essence, direct premiums written indicate the growth of a company’s insurance business during a certain period.
Now that we know what we’re dealing with, let’s deal with the numbers.
We can see that from 2015 to 2016, there was an increase in premiums of about $300 million. Then from 2016 to 2017, it decreased by about $300 million, and then from 2017 to 2018, it decreased by a pretty substantial $600 million.
Next, let’s tackle loss ratios.
Here are the numbers for Nationwide’s loss ratios from 2015 to 2018.
As you can see below, the loss ratio for Nationwide increased from 2015 to 2016, but then it dropped from 2016 to 2017 and dropped even more from 2017 to 2018.
You may be reading this and wondering, “What is a loss ratio? And who cares?”
Well, a loss ratio is important because it represents the ratio of losses to premiums earned. The losses in loss ratios include paid insurance claims as well as adjustment expenses. To calculate the loss you insert the insurance claims paid plus the adjustment expenses and then divide it by the total earned premiums.
So if a company pays $70 in claims for every $140 in collected, the loss ratio would be 50 percent. The ideal loss ratio is between 60 and 70 percent.
Loss ratios are relevant to claims because they show how much money an insurance company earns to how much it loses. In this loss ratio, it’s setting claims written to direct premiums written.
Claims show how much money an insurance company gives its customers to fix accidents, and the direct premiums written are how much an insurance company earns from its customers.
Thus, you can see how profitable an insurance company is and if their prices are fair by checking out their claims, premiums written, and their loss ratios.
How to Get a Quote Online
Getting a quote is another important aspect of any car insurance company, so we’re going to give you step-by-step instructions on how to get a quote from Nationwide.
#1 – Visit Nationwide’s Website
The first thing you need to do is go to Nationwide’s website. Then, scroll down to the maroon box.
#2 – Click on Get Started in the Maroon Box
Once you get to the maroon box, click Get Started, and you’ll be taken to the next page.
#3 – Fill in Your Information
Lastly, you’ll be required to fill out and submit your information to get a quote. You’ll be asked the following:
- Your information about the drivers who will be on your policy
- Information about the vehicles you need to be insured (make, model, and year)
- Information about the distance you commute to and from work and the type of travel
- Information going back five years on violations, accidents, or claims
- Information about your previous insurance, including coverages, lapses, and minimums
You’ll also need to give the following information:
|Social Security Number||No, but you can use it to get a more accurate quote.|
|Vehicle Identification Number||No|
|Contact Information (email, address, etc.)||Yes|
It’s essential that you fill out the information we’ve listed because it will help Nationwide give you an accurate estimate on a quote. And because you need to navigate Nationwide’s website or app to get a lot of what they offer, we’ll do a review of the design of Nationwide’s website as well as their app.
Design of Website/App
Because everything is done online these days, it’s necessary to let you know everything about Nationwide’s website and their app. Due to the fact that apps have been trending for a while, let’s start with Nationwide’s app first. Here’s a screenshot of it.
Nationwide’s app has a good rating of 4.2 out of 5 stars, based on 1,200 ratings. However, it’s not without its flaws. Customers typically complain that there are problems with the app’s auto pay and that cards won’t update on the app.
This is understandable, though, as all apps have some issues that need to be fixed. And it’s obviously not without its benefits. Some of the features of Nationwide’s app include the following:
- Setting up auto-pay or view/pay bills
- Choosing a repair shop or rental car during a claim
- Check the claim progress
- Uploading pictures of an auto accident
- Getting insurance quotes
- Viewing your insurance ID card (without logging in)
- Finding your agent’s contact info
- Calling roadside assistance
Now that we’ve looked at Nationwide’s app, let’s take a peek at how their website operates. We’ll show you some screenshots of it so you can see what it looks like.
Here’s what it looks like to click on Insurance and Protection. You can also see all the other main parts of the website that you can go to such as Investing & Retirement, Banking & Borrowing, Life Events & Planning, Claims, and Pay a Bill.
Here, you can see the options that Nationwide offers that are just a click away.
Finally, the image above shows the additional services that Nationwide provides. Everything on their website is clearly visible, organized, and easy to get through, so Nationwide’s website is definitely easy to navigate.
You can find what you need pretty quickly, as everything is laid out in a way that is easy to see. There’s a search feature, and the main parts of the website that you need are bold, in a header, or have a visual aid.
Pros & Cons
Like everything in life (and with every insurance company) Nationwide has pros and cons. In order for you to make a decision about car insurance that you’re happy with, it’s wise to go through this list and see what’s good about Nationwide and what needs to improve.
|Cheaper rates than most state averages||Is expensive for drivers with bad records|
|Offers multiple discounts (more so than the average provider)||Doesn't have a military discount|
|Main app is highly rated and gives easy access to electronic ID card||Driving app is poorly rated|
|Easy to file a claim||Number of auto insurance claims payed out dropped in 2017|
So after taking some time to read these and mull them over, let’s talk about the bottom line regarding Nationwide.
The Bottom Line
Nationwide is one of America’s most reputable insurance companies, as they have high ratings from pretty much all the rating agencies. Their rates are lower than average, too, and they’ve made it their mission to put the customer first and foremost.
Yet, you can see that some of their numbers are declining, such as their direct premiums written, their loss ratio, and their market share. Additionally, some of the discounts that they offer are hard to get, and they’re hard on drivers with bad records.
But Nationwide has been around for many years, and there’s a good reason for that: They know what they’re doing and care deeply about their customers.
They’re one of the most trusted names in insurance, and if you feel that the pros outweigh the cons or that some of the major cons don’t apply to you, Nationwide may be the best car insurance company for you.
Company Car Insurance FAQs
We’ve covered a lot about Nationwide, but you may still have some more questions. That’s why we’re going to address some of the most frequently asked questions about Nationwide. Please keep reading to see our last section that may answer any remaining questions you have about Nationwide’s insurance.
#1 – Is Nationwide car insurance cheap?
Yes, Nationwide does offer cheap car insurance. They offer numerous discounts, and they tell you about other ways you can save on car insurance with them. These include driving a certain kind of car, keeping your car in the right place, choosing the right coverage. Overall, Nationwide provides a solid balance of affordability and utility for car insurance.
#2 – Is Nationwide car insurance good?
We’ve touched on this earlier, but it’s safe to say that even if Nationwide doesn’t meet all your specific needs, they are objectively a good car insurance company. They also generally offer lower premium rates.
They’re easier on people with bad credit and who have at-fault accidents on their records than some other major car insurance companies.
#3 – What does Nationwide’s comprehensive coverage cover?
Nationwide’s comprehensive coverage insurance covers damages your vehicle has sustained that are not caused by a collision with another car (e.g. weather, theft, and fire).
#4 – Does Nationwide cover a cracked windshield?
Nationwide absolutely covers a cracked windshield. However, they may not replace it, as not all windshields need to be replaced if there is only minor damage like a chip or crack less than six inches. In that case, it can be repaired. But it’s a good idea to get it repaired as soon as you can because it can grow larger over time.
#5 – How do I view my auto insurance ID card with Nationwide?
Simply log into your account, click on ID Cards & Documents, and then click View/Print ID Card under Auto Policy Details. The ID cards are available only for the past 15 months. Due to state requirements, Nationwide can’t provide ID cards for members in some states such as Delaware and New York.
We hope that we were able to help with providing some relevant information about Nationwide. Now that you know all about Nationwide’s insurance, it’s time to take action and start comparing car insurance quotes.
But first, did we miss anything? What was most helpful to you? Please let us know so that we can keep improving. If you’re fully informed and ready to go, compare car insurance quotes now using our free tool.