AAA Auto Insurance Review [2021]

AAA insurance, or American Automobile Association insurance, provides AAA auto insurance, life, homeowners, and AAA travel coverage for AAA members. One of the main perks of AAA auto insurance is the AAA roadside assistance service for members in trouble. Compare AAA auto insurance quotes with quotes in your area using our free tool below to save.

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Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insurance...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: Apr 7, 2021

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The American Automobile Association, known as “AAA” for short, is not only an insurer As a non-profit organization made up of clubs across the country, members join this organization to open up different insurance options and travel services to them – including, of course, auto insurance.

What is the history of AAA?

In 1902, several motor clubs banded together to deal with a lack of roads that were suitable for cars. These clubs were the Chicago Automobile Club, Automobile Club of America, Automobile Club of New Jersey, Long Island Automobile Club, Rhode Island Automobile Club, Philadelphia Automobile Club, Princeton University Automobile Club, Automobile Club of Utica, and Grand Rapids Automobile Club – and together, they form what we know today as the AAA. AAA then merged with the American Motor League, which had been formed in 1895, but retained their current name.

Originally, AAA only offered driver’s training, road maps, and hotel guides. It wasn’t until the 1960s that they started selling insurance and started expanding into other travel-related services.

Still, their expansion did not veer them off course from their main goal: improving roads, helping travelers, and increasing safety (with things such as traffic safety programs taught in schools). Notably, AAA’s traffic safety programs have helped equip teens and young drivers with the know-how to keep themselves safe on dangerous roads.

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What makes American Automobile Association different?

As it is not strictly an insurance company, AAA provides customers with many more benefits and services beyond just auto insurance. Now, they offer things such as passport photos, travel maps, travelers insurance, and travelers’ checks (in addition to policies).

Although their insurance premium discounts and savings might not be as enticing as other dedicated insurance companies, it is worth noting that AAA’s discounts are not restricted to only insurance rates; they provide discounts on many other items and services, such as lowered hotel rates for stays at their partner-hotels.

The key differentiating factor is that AAA offers roadside assistance, and is found all over the United States. Today, AAA’s roadside assistance is so easily accessible that “calling Triple A” is equivalent to “calling roadside assistance.” People who travel a lot, particularly across state lines or out of the country, should use AAA for their coverage because of the specific options that are available for travelers.

Is AAA a good car insurer?

AAA is one of America’s most popular car insurers. While AAA doesn’t have the low costs of some of its cheaper competitors, it offers more features than most other major providers – including one of the best roadside assistance programs in the United States.

Generally, drivers are happy to get coverage through AAA – especially if you appreciate features like roadside assistance, which can quickly pay for itself with one mishap.

In terms of advantages, drivers across the United States enjoy excellent roadside assistance service with AAA as well as multiple membership discounts, including discounts on hotels, cheaper travel booking, cheap movie tickets, low-cost car rentals, cheap prescriptions, and more.

In terms of disadvantages, drivers with new vehicles that are not prone to breakdowns may not feel like they’re getting their money’s worth with AAA: the company tends to charge higher insurance premiums than its competitors while offering extended benefits. If you own a new vehicle that isn’t expected to break down any time soon, then you may feel like you’re paying too much for your policy.

Some AAA customers also complain that AAA discounts aren’t as powerful as they used to be. Hotels might offer AAA-style discounts even if you’re not a AAA member, for example. Those who are involved with other organizations or programs may qualify for the same discounts. In other words, it’s not quite as useful to have AAA as it once was.

Financial solvency is a crucial part of shopping for car coverage. In that category, AAA is one of the best. AAA Auto Insurance has an A+ rating with A.M. Best, which is the main agency in charge of ranking car insurers by their financial solvency.

J.D. Power, the main ranking organization for car insurers, also typically awards high ratings to AAA. AAA ranked third in a 2016 J.D. Power customer satisfaction survey, for example. Only two other car insurers in the United States had better claims satisfaction than AAA.

One of the main reasons to get AAA auto, however, is for the roadside assistance. Today, most car insurance companies offer some type of roadside assistance at an added cost, although AAA might be the best at it. AAA’s roadside assistance will arrive at your vehicle, tow it to a certified repair shop nearby (AAA has a list of repair shops), and even contact a family member on your behalf. Furthermore, AAA will automatically complete a vehicle claim for the incident and arrange for a rental car while your car is in the shop. Drivers who want the best possible roadside assistance may be willing to pay an extra premium for AAA.

It’s important to note that only AAA members can buy AAA car coverage. If you want AAA car coverage, then you’ll need to have an active AAA membership (priced at $50 to $100 per year, depending on your plan). Obviously, you will need to pay car premiums on top of this fee. If you cancel your membership or fail to pay your membership fees, then you will also lose your car insurance coverage.

Additionally, some AAA members will need to have their cars physically inspected by a AAA representative before the company extends car insurance coverage.

What do the customers have to say about AAA?

AAA has fairly positive reviews from customers. They have a “good” rating of 3.3 out of 5 stars on Consumer Affairs and 3.4 out of 5 stars from WalletHub. The higher ratings are usually given for their extensive coverage.

Indeed, customers say they have good roadside assistance but that their rates are higher than other companies. There are also complaints that they don’t always have great customer service representatives.

Reviews state that AAA’s roadside assistance coverage is great for roadside annoyances such as a flat tire or for opening cars with the keys locked inside. So while customers lament their high rates, AAA’s excellent roadside assistance service more than make up for its higher insurance premiums.

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What’s our final word on AAA?

Ultimately, AAA is one of the best car insurers in the United States. However, the company’s superior claims satisfaction comes at a price: AAA car policies tend to be more expensive than many competing companies. Of course, some AAA policyholders are happy to pay slightly higher car policy premiums for vastly superior customer service. Plus, many AAA policyholders also appreciate the emergency roadside service, which is often seen as the best roadside assistance program in the country. Plus, you can lower the costs of AAA insurance by taking advantage of discounts or bundling your life coverage with AAA auto and home insurance.

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