How do I file an auto insurance claim with Progressive?
Learn how to file an auto insurance claim with Progressive. You can start the Progressive claims process by calling the company's toll-free number or submitting information via the website or mobile app. The representative will walk you through the following steps and answer any questions you may have about filing an auto insurance claim with Progressive.
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Published Insurance Expert
Melanie Musson is the fourth generation in her family to work in the insurance industry. She grew up with insurance talk as part of her everyday conversation and has studied to gain an in-depth knowledge of state-specific insurance laws and dynamics as well as a broad understanding of how insurance fits into every person’s life, from budgets to coverage levels. Through her years working in th...
Melanie Musson


Licensed Insurance Agent
Brandon Frady has been a licensed insurance agent and insurance office manager since 2018. He has experience in ventures from retail to finance, working positions from cashier to management, but it wasn’t until Brandon started working in the insurance industry that he truly felt at home in his career. In his day-to-day interactions, he aims to live out his business philosophy in how he treats hi...
Brandon Frady
Updated November 2024
- It’s easy to file an auto insurance claim with Progressive
- You should call the company’s toll-free number to speak to a representative
- Alternatively, you can submit your information through the website or mobile app
When you’ve suffered some damage to your vehicle, you may be scrambling for information about how to file an auto insurance claim.
Specifically, you may want to know how to file an auto insurance claim with Progressive and how long does it typically take for Progressive to process an auto insurance claim. We’ve done the heavy lifting for you, asked the question, and provided you with answers below.
How You Can File an Auto Insurance Claim With Progressive
The solution is quite straightforward if you want to know how to file an auto insurance claim with Progressive. You can talk with a representative by logging on to your mobile app or online account or calling the toll-free number.
First, you need to provide basic information so the receptionist can connect you with your claims representative. They’ll then walk you through the process and answer any questions.
Submit Relevant Information
What information do I need to file an auto insurance claim with Progressive? The details you provide to Progressive will vary based on the specific nature of your claim. Typically, you need to tell the company about the location of the incident, provide details of other parties involved (with their insurance information if applicable), and give the names of any witnesses.
In addition, you may be able to upload photos of the accident damage if the incident is not too serious, or you may need to book the vehicle for an inspection so that the company can generate an estimate.
However, if you run into problems at the accident scene, discover what to do if you didn’t get any insurance information after an accident.
Choose Your Inspection and Repair Options
You’ll need to tell your rep if you want to receive payment or move ahead with repairs. Remember, you don’t have to repair the vehicle and can simply receive the money it would have cost. However, if you lease your car from a finance company, the lender may insist you repair it.
How many car repair estimates should you get before choosing one? You can then opt to use a body shop that Progressive recommends. Alternatively, you can pick a shop of your choice if you have an existing relationship with one, or that would be your preference.
Finally, you may sometimes want to talk to several repair shops to compare options.
How to Move Ahead With Repairs
Progressive will ensure they manage the repair process, whether you use a repair shop within their network or any other facility. Remember, one of the approved shops will provide you with a guarantee as long as you own or lease the vehicle.
Don’t worry if insurance won’t pay the repair shop’s quoted price because Progressive will work with your body shop if there are any questions.
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It’s Quite Simple to File an Auto Insurance Claim With Progressive
When you’re ready to file an auto insurance claim, a representative from Progressive will walk you through the process. You can kick things off by calling the company’s toll-free number or submitting a claim through the website or mobile app.
Remember, you can decide where the work will take place and opt to receive the money for the repairs without getting the work done.
Frequently Asked Questions
Can you file a Progressive insurance claim without a police report?
You don’t have to file a police report after an accident to file a claim with Progressive. However, it may make the process easier in a complex case.
How do you check the status of your Progressive claim?
You can view the status of a Progressive claim by logging on to the company’s website with your policyholder credentials. You can also view a claim as a guest without an account login if you are not a Progressive customer.
Do I have to pay a deductible when claiming glass replacement?
If you need to have a windshield replacement, you may or may not need to pay a deductible. This will depend on the rules in your state, and you can check with your local DMV or insurance company.
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