How do I file an auto insurance claim with Allstate?
Learn how to file an auto insurance claim with Allstate. You need to log into your online account to start the Allstate claims process. If you’re filing a claim against an Allstate customer, you can get in touch with the company through customer service at 1-800-ALLSTATE.
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Published Insurance Expert
Melanie Musson is the fourth generation in her family to work in the insurance industry. She grew up with insurance talk as part of her everyday conversation and has studied to gain an in-depth knowledge of state-specific insurance laws and dynamics as well as a broad understanding of how insurance fits into every person’s life, from budgets to coverage levels. Through her years working in th...
Melanie Musson
Licensed Insurance Agent
Brandon Frady has been a licensed insurance agent and insurance office manager since 2018. He has experience in ventures from retail to finance, working positions from cashier to management, but it wasn’t until Brandon started working in the insurance industry that he truly felt at home in his career. In his day-to-day interactions, he aims to live out his business philosophy in how he treats hi...
Brandon Frady
Updated November 2024
- You can file an auto insurance claim with Allstate by logging into your online account if you’re an Allstate customer
- You can file a third-party claim against an Allstate customer by calling the customer service number
- If you’re an Allstate customer and need to file a third-party claim against a policyholder with another company, you should call Allstate first
If an insurable incident has caused damage to your vehicle, you may want to learn how to file an auto insurance claim. If you’re asking, “What information do I need to file an auto insurance claim with Allstate?” and are short on time to conduct a search, the subsequent details will be of interest to you.
We understand your concerns, so we’ve asked the questions for you and provided the answers below.
You Can File an Auto Insurance Claim With Allstate in Different Ways
Allstate has different advice depending on whether you are one of its customers dealing with an accident with your vehicle or want to file against someone who may have caused damage to your property.
If you are an Allstate customer, log in to your account with the company and follow the instructions on the screen. Before you do this, you need to gather all the necessary information, which will help to streamline the process. You can add photos or other documents once you have registered your claim.
You may need an expert to inspect your vehicle, and Allstate has some recommendations within its “Good Hands Repair Network.” If the damage is not too severe, you may be able to arrange for a virtual inspection instead.
Once Allstate has the estimate, you can repair your vehicle or take the money. Find out how many car repair estimates should you get before choosing one, then, you can use a repair shop of your choice or turn to a shop in the Allstate network instead.
Allstate will either pay the claim directly to the repair shop (minus your deductible) or send you the money directly (in both cases, minus the deductible).
Read more: What information do I need to file an auto insurance claim with Allstate?
How to File a Third-Party Insurance Claim With Allstate
If you’ve had a car accident involving an Allstate customer, you should contact Allstate through its customer service line. You may also be able to set up your own “MyClaim” portal, where you can track the progress of your claim.
You need to provide full details and may also need to take the vehicle to a recognized mechanic to generate an estimate.
How to File an Insurance Claim Against a Third Party If You’re an Allstate Customer
How do you recover your auto insurance deductible from the at-fault driver? If you are an Allstate customer and need to file a third-party claim against a policyholder of another insurer, you should contact Allstate first.
An Allstate representative may help to guide you through the process. For some additional information, you may also want to read: “
Any third-party insurance claim process may depend on whether you live in a state with “at fault” or “no-fault” insurance. In a no-fault state, you can file a third-party claim for property damage following a car accident, while in an at-fault state, you’ll need to talk with your own insurance company first.
Readmore: How do I file a claim with National General for auto insurance?
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What You Need to Know to File an Auto Insurance Claim With Allstate
The process of filing a claim with Allstate depends on whether you are a customer, filing for damage to your own vehicle, or filing a third-party claim against someone outside the Allstate network. In most cases, you must either log on to your Allstate portal or call the customer service line for advice.
Frequently Asked Questions
What is the amount you must pay before the insurance company pays a claim?
This is known as an auto insurance deductible, and the exact amount is in your policy. In many cases, it’s possible to adjust the deductible size, leading to lower insurance rates. However, you may need to pay more out of pocket during a claim.
Do insurance companies pay directly?
This will depend on the type of claim and the insurance company’s rules. Some will pay the repair shop directly, while others will cut you a check instead.
What should I do if the insurance claim is taking too long?
You should first contact the insurance company and register your disappointment. If you are still unhappy, you may be able to contact your state insurance office and file a complaint.
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