What documentation do I need to file an auto insurance claim with Erie?
The documentation you need to file an auto insurance claim with Erie Insurance is straightforward. You must provide policy information and essential details about the incident, vehicles, and people involved when you file an Erie car insurance claim. Learn more about Erie's claims process.
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Updated March 2025
- You can file a claim with Erie Insurance by contacting your agent or calling 1-800-367-3743
- Erie Insurance will need your policy number, information about the vehicles, details about the incident, and contact information of witnesses, passengers, and other drivers
- Additionally, the company may need a police report, medical bills, and supplementary photos
Erie Insurance is a Fortune 500 company over 95 years old. It offers auto, home, business, and life insurance products through a network of independent insurance agents across 12 states in the U.S. If you’re one of Erie’s many customers, you may wonder how the claims process works with the company.
Understanding the required documentation for your auto insurance claim is a daunting task. If you’re overwhelmed, you can start by learning how to file an auto insurance claim.
From there, read on to learn what documents you need to file an auto insurance claim with Erie Insurance — and what you can expect from the claims process.
Documents Needed to File an Insurance Claim With Erie Insurance
When you file a claim with Erie Insurance on your car insurance policy, you will need the following information handy:
- Your insurance policy number
- Date, time, and location of the incident
- Names and contact information of other people involved in the incident, along with their insurance details (insurance company and policy number)
- The model and make of each vehicle involved in the accident, as well as their license plate number
- Photos of any damaged vehicles or other property
This list generally covers what you’ll need, but the claims representative may request a few additional documen ts, depending on the type of incident or claim, which we’ll outline below. (For more information, read our “How do I file an auto insurance claim with Erie?“).
Police Reports for an Erie Auto Insurance Claim
You may wonder if you need to file a police report after an accident. A police report is generally required for specific events, such as car crashes, theft, or vandalism. The report contains details of the incident, information about law violations, and statements from passengers, drivers, and witnesses.
While obtaining the report can take time, you can provide the police or incident report number you receive from the law enforcement officer.
Medical Bills and Reports for an Erie Auto Insurance Claim
These are applicable if your policy gives you medical coverage. Sometimes, you will need medical bills and reports if the other driver is at fault, and their car insurance company is Erie Insurance.
Additional Photos for an Erie Auto Insurance Claim
Erie Insurance uses a photo appraisal process to assess damage to your vehicle. Its photo tool will guide you through the images you need to upload and a short video. These will help Erie Insurance prepare your estimate.
Title and Lienholder Information for an Erie Auto Insurance Claim
There may be a few reasons why the auto insurance company wants to see your title, such as calculating the total loss after the car is totaled. The company may also ask for the title to verify ownership or if your car has a lien.
Prior Repair Bills for an Erie Auto Insurance Claim
If you want to claim reimbursement for prior work on your car, you will need to provide the repair bills from the shop. You can pick a mechanic or shop of your choice or one that Erie recommends.
Auto repair shops in Erie Insurance’s network offer workmanship warranties and rank high on quality of work and professionalism.
Read more: How long does it take for Erie to process an auto insurance claim?
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Steps in the Auto Insurance Claim Process With Erie Insurance
After an accident, the first step is to file the claim via your Erie Insurance agent or phone at 1-800-367-3743.
Next, a company-appointed claims adjuster will contact you and seek additional information about the incident. You can then review the car repair options and estimates with the claims adjuster once they review your claim. Read about how many car repair estimates should you get before choosing one.
Finally, Erie Insurance will issue the payout once you and the claims adjuster agree on the estimates.
Documents for Auto Insurance Claim With Erie: The Bottom Line
To file an auto insurance claim with Erie Insurance, you need to have detailed information about the incident, your policy number, the models of the cars involved, and the contact information of the other people involved.
You may also need a police report or medical bills. The more prepared you are with the proper documentation, the quicker the claims process will go.
Frequently Asked Questions
How many days are required for insurance claim payouts from Erie Insurance?
There is no specific timeline for a payout. It depends on the time it takes for the claims adjuster to review the incident and agree on the car repair options with you. You can speed up the process by providing thorough documentation and responding to any requests promptly.
Do I need a police report to file an auto insurance claim with Erie?
A police report is not mandatory. However, in accidents or crashes involving other vehicles or people, it is best to file a police report and send the report number or reference to Erie Insurance.
When should you not file a car insurance claim?
You should avoid filing a car insurance claim when the deductible is higher than the repair cost.
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