What information do I need to file an auto insurance claim with Progressive?
What information do you need to file an auto insurance claim with Progressive? Steps often include providing essential information, working with adjusters, determining fault, and more. These tips will help you experience a seamless Progressive claims process.
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Insurance and Finance Writer
Karen Condor is an insurance and finance writer who has degrees in both journalism and communications. She began her career as a reporter covering local and state affairs. Her extensive experience includes management positions in newspapers, magazines, newsletters, and online marketing content. She has utilized her researching, writing, and communications talents in the areas of human resources...
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Chris Abrams
Updated March 2025
Progressive is one of the largest auto insurers in the U.S., providing coverage to millions of drivers. As a prominent provider, it has streamlined its auto insurance claim process to make it as stress-free as possible for its customers. Still, knowing what to expect before you get into the process is helpful.
So, what information do you need to file an auto insurance claim with Progressive? In this article, learn how to file an auto insurance claim and what you need to file a claim with Progressive, including how long does it typically take for Progressive to process an auto insurance claim.
- Understanding the steps for filing an auto insurance claim with Progressive will help you navigate the process smoothly
- It’s important to understand how fault is determined in an accident and how to deal with uninsured or underinsured drivers
- With the right information, you can help Progressive’s adjuster evaluate your claim, inspect the damage, and assist in achieving a fair settlement
Contact Progressive About Your Accident to File a Claim
The first step in filing a claim is to contact Progressive and provide them with details about your accident. This includes:
- The location, date, and time of the accident
- Parties involved
- Weather conditions during the accident
- Photos of damage, if available
- Police reports filed after the accident
Whether you need to file a police report after an accident depends on the damage’s severity, but filing a report can often speed up the claims process. When ready to file with Progressive, you can file a claim through its online portal by calling its claims department at 800-776-4737 or via its mobile app.
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Review Your Policy Coverage and Deductible to File a Claim with Progressive
Before proceeding with your claim, it’s essential to understand your policy coverages and deductible. Key aspects to review include:
- Does auto insurance cover a rental during car repairs?
- What is your deductible amount?
- What are my coverage limits for various damages (e.g., property damage, bodily injury)?
- What is the loan/lease payoff coverage (if applicable)?
Understanding these details will help you know what costs may be covered under your policy and what you may be responsible for out of pocket.
Read more:
- How do I file an auto insurance claim with Progressive?
- What is the property damage insurance claims process?
Work With Your Progressive Insurance Adjuster
Once you file a claim, a Progressive adjuster will work with you to assess the damages and determine the appropriate compensation. The adjuster’s responsibilities include:
- Inspecting your vehicle for damage
- Assessing any personal injury claims
- Analyzing police and accident reports
- Interviewing witnesses, if necessary
- Evaluating repair estimates provided by repair shops
Remember to be honest and cooperative with your adjuster, whose primary goal is to help you receive a fair settlement.
Repair or Replace Your Vehicle
After your insurance adjuster has assessed the damage, you can choose to repair or replace your vehicle — depending on the severity of the damages. If you opt for repairs, you can select a repair shop, but you may get better rates through Progressive’s repair network.
Progressive will then directly issue payment (minus your deductible) to you or the repair shop.
If your car is a total loss, meaning it would cost more to repair than its current value, Progressive will pay you the vehicle’s actual cash value (minus your deductible). Learn tips on how to negotiate a total loss auto insurance settlement.
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Determining Fault in an Accident With Progressive
Determining fault in an accident can be complex, as it varies based on state laws and the specific circumstances surrounding the incident. Generally, the driver’s insurance company found to be at fault will be responsible for covering damages caused by their insured driver.
However, Progressive’s adjuster will work closely with you to analyze police and accident reports, interview witnesses, and assess your vehicle’s damage to establish fault.
How the Progressive Claims Process Deals With Uninsured or Underinsured Drivers
Being involved in an accident with an uninsured or underinsured driver can be frustrating and concerning. In such cases, having uninsured/underinsured motorist coverage as part of your auto insurance policy can provide substantial financial protection.
This coverage helps cover expenses related to property damage or bodily injury sustained during an accident caused by a driver who lacks sufficient insurance to pay for your losses.
Filing Your Auto Insurance Claim With Progressive: The Bottom Line
When filing an auto insurance claim with Progressive, it’s crucial to provide accurate information about the accident, understand your policy coverages, and cooperate with your adjuster.
By following these steps and promptly addressing any questions or concerns, you’ll be well on your way to a smooth and efficient claims process during an otherwise stressful time. Learn more with our Progressive auto insurance review.
Frequently Asked Questions
How long do I have to file a claim after an accident?
Claim filing deadlines vary by insurer, state, and type of claim. It’s best to contact Progressive immediately after an accident to ensure timely claim processing.
Can I choose my own repair shop?
Yes, you can select any garage or repair shop for estimates and repairs. Progressive also offers a network of repair shops that guarantee their work for as long as you own or lease your vehicle. It may be beneficial to get many repair estimates before choosing one.
How long does it take to resolve a claim?
Many property damage claims with Progressive are resolved within seven to 14 days. However, repair times can vary greatly depending on the vehicle and the extent of the damage.
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