What do I need to do to cancel my auto insurance policy with Root Insurance?
Unlike other companies that only allow drivers to cancel car insurance over the phone, you have several options if you need to cancel your auto insurance policy with Root, including the mobile app, email, and phone call options. Learn the steps to cancel your auto insurance policy with Root Insurance.
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Managing Editor
Laura Kuhl holds a Master’s Degree in Professional Writing from the University of North Carolina at Wilmington. Her career began in healthcare and wellness, creating lifestyle content for doctors, dentists, and other healthcare and holistic professionals. She curated news articles and insider interviews with investors and small business owners, leading to conversations with key players in the le...
Laura Kuhl


Licensed Insurance Agent
Jeff is a well-known speaker and expert in insurance and financial planning. He has spoken at top insurance conferences around the U.S., including the InsuranceNewsNet Super Conference, the 8% Nation Insurance Wealth Conference, and the Digital Life Insurance Agent Mastermind. He has been featured and quoted in Nerdwallet, Bloomberg, Forbes, U.S. News & Money, USA Today, and other leading fina...
Jeff Root
Updated March 2025
- Root Insurance provides usage-based car insurance, allowing good drivers to potentially save on premiums
- To cancel your policy, you can use the mobile app, send an email, or make a phone call
- It’s essential to ensure that your new policy’s start date follows the end date of your old policy to avoid any lapses in coverage
Root Insurance is a modern, personalized car insurance provider that offers usage-based policies. Its rates are primarily determined by your driving behavior, making it a popular choice for safe drivers looking to save on premiums.
What must you do to cancel an auto insurance policy with Root Insurance? If you need to cancel your auto insurance policy with Root Insurance for any reason, there are several simple steps you can follow. Read on to learn how to cancel auto insurance with Root Insurance.
What to Do to Cancel Your Auto Insurance Policy With Root
Every insurance company has a different method for canceling an auto insurance policy. For Root Insurance, there are three methods: using its mobile app, email, or phone call.
Cancel Root Insurance Through the Mobile App
Root Insurance’s mobile app makes the cancellation process quick and easy. Follow these simple steps:
- Open the Root Insurance app on your smartphone.
- Go to the “Policy & Payments” section.
- Select “Policy.”
- Tap “Cancel My Policy.”
You will then be prompted to provide a reason for cancellation and your desired policy end date.
Cancel Root Insurance Over Email
If you prefer using email for communication, you can send an email request for cancellation to [email protected]. Include your name, policy number, and desired cancellation date in the email.
Cancel Root Auto Insurance With a Phone Call
To cancel over the phone or discuss any concerns before making a decision, call Root at -1-866-980-9431 and speak with an agent who can assist you with the cancellation process.
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Tips for Smooth Cancellation with Root Insurance
Consider the following tips to ensure a smooth transition between policies and avoid potential issues when canceling your Root Insurance policy.
Avoid Coverage Lapses When You Cancel a Root Policy
When canceling your current auto insurance policy, securing new coverage is crucial before your existing policy ends. There are dangers to letting your auto insurance lapse, such as potential fines or penalties. To avoid this, make sure your new policy’s start date directly follows the end date of your old policy.
Understand Root Insurance Refund Policy
You may be wondering, “If I switch or cancel auto insurance will I get a refund?” According to Root’s refund policy, any refunds due will be calculated daily pro-rata. The date of cancellation you select will become the end of the policy period. Keep this in mind when selecting your desired cancellation date.
Reinstating Your Root Policy
You typically can’t get backdated auto insurance after you have canceled it or let a policy lapse. However, if you decide to return to Root Insurance within 30 days of canceling, you may be able to reinstate your previous policy.
If you come back after 30 days have passed, you may need to obtain a new quote and start a new policy.
Canceling Your Auto Insurance Policy With Root Insurance
Canceling your auto insurance policy with Root Insurance is a straightforward process that you can do through the company’s mobile app, email, or by phone call. Avoid coverage lapses by ensuring your new policy’s start date aligns with your old policy’s end date.
Remember that if you choose to return to Root within 30 days, you may be able to reinstate your previous policy; otherwise, you’ll need to apply for a new one.

Frequently Asked Questions
Can I cancel my Root Insurance policy at any time?
Yes, you can cancel your auto insurance policy with Root Insurance anytime. You can use its mobile app, email [email protected], or call its customer service line at 1-866-980-9431.
What happens if I get into an accident after canceling my insurance?
Get into an accident after canceling your insurance and do not have a new policy in place. You will be responsible for any damages or injuries resulting from the accident. In addition, driving without auto insurance is illegal in most states, and you may face fines, penalties, or legal consequences.
What should I consider when switching auto insurance providers?
When switching auto insurance providers, consider coverage options, customer service, claims handling process, and price. Be sure to compare multiple quotes from different insurers to find the best fit for your needs.
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