Liberty Mutual vs. Travelers: Pros & Cons (2021)

Our Travelers vs. Liberty Mutual auto insurance guide will help you choose between two excellent companies. We look at rates for both companies based on age, driving record, and credit score. Travelers offers better auto insurance rates overall, but Liberty Mutual's wide variety of discounts may offset their higher rates. Scroll down to compare Travelers vs. Liberty Mutual auto insurance rates side-by-side.

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Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insurance...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: Mar 5, 2021

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What You Should Know

  • Travelers has better rates for teen drivers
  • Travelers has better rates for those with a bad driving record
  • If your credit score drops considerably while insured with Liberty Mutual, expect your rates to more than double
  • Liberty Mutual has a wider variety of discounts
  • Travelers has a much lower customer complaint ratio

In our Travelers vs. Liberty Mutual auto insurance guide, we examine rates by your particular characteristics: age, gender, marital status, driving record, and credit score. We also compare discounts and ratings from credible agencies that rate all of the best auto insurance companies.

Keep reading to compare Travelers insurance and Liberty Mutual insurance, or enter your ZIP code to find affordable auto insurance rates in your area.

Is Travelers auto insurance or Liberty Mutual auto insurance cheaper based on age?

The older we get, the more driving experience we have. Auto insurance companies use age as one of the most influential factors in determining your auto insurance rates.

It’s legal to base auto insurance rates on marital status and gender in most states; however, some have outlawed it.

Let’s compare Travelers and Liberty Mutual auto insurance rates based on age, gender, and marital status.

Travelers vs. Liberty Mutual Average Annual Auto Insurance Rates by Age, Gender, and Marital Status
Age, Gender, and Marital StatusTravelers Average Annual RatesLiberty Mutual Average Annual Rates
Single 17-year-old female$9,307$11,621
Single 17-year-old male$12,851$13,719
Single 25-year-old female$2,325$3,960
Single 25-year-old male$2,491$4,503
Married 35-year-old female$2,179$3,803
Married 35-year-old male$2,200$3,857
Married 60-year-old female$2,052$3,445
Married 60-year-old male$2,074$3,681
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Travelers’ rates for teen drivers are 7 to 25 percent cheaper than Liberty Mutual. Additionally, Travelers’ rates for 25 years and older are an average of 74 percent cheaper than Liberty Mutual.

If you have young drivers in your family, specifically under 25, expect to get much better rates with Travelers.

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Is Travelers auto insurance or Liberty Mutual auto insurance cheaper based on driving record?

Speeding tickets, accidents, or DUIs on your driving record will raise your auto insurance rates no matter what company you pick because you become a higher-risk driver.

Travelers vs. Liberty Mutual Average Annual Auto Insurance Rates by Driving Record
Driving RecordTravelers Average Annual RatesLiberty Mutual Average Annual Rates
Clean record$3,448$4,774
With one speeding violation$4,261$5,701
With one accident$4,290$6,205
With one DUI$5,741$7,613
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Overall, Travelers has cheaper rates for drivers with a bad driving record than Liberty Mutual.

If you get a speeding ticket or you are in an accident while with Travelers, expect your rate to increase only 24 percent from having a clean driving record.

Alternatively, if you get a speeding ticket while with Liberty Mutual, expect your rate to increase by 19 percent. But, if you cause an accident while with Liberty Mutual, your rate will increase by 30 percent.

If you have a DUI on your record, your rates will be cheaper, initially, with Travelers.

However, if you choose Travelers and get a DUI, your rate would increase by 67 percent as compared to an increase of 59 percent with Liberty Mutual.

Is Travelers auto insurance or Liberty Mutual auto insurance cheaper based on credit score?

A good credit score can drop in a matter of months if you experience some type of financial trauma such as medical debt or going through a divorce.

In most states it is legal for auto insurance companies to base rates on your credit score; however, some are outlawing this along with basing rates on gender and marital status.

Based on the assumption that those with higher credit scores are more responsible and overall safer drivers less likely to file a claim, auto insurance companies justify using your credit score to determine your rates.

Let’s take a look at how Travelers and Liberty Mutual address rates for drivers with low credit scores.

Travelers vs. Liberty Mutual Average Annual Auto Insurance Rates by Credit Score
Credit History SummaryTravelers Average Annual RatesLiberty Mutual Average Annual Rates
Good Credit (670-739)$4,059$4,388
Fair Credit Score (580-669)$4,344$5,604
Poor Credit Score (300-579)$5,160$8,802
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Travelers has cheaper car insurance rates than Liberty Mutual for those with good, fair, or poor credit. And their rates don’t increase as much if your credit score drops while with Travelers.

If choose Liberty Mutual, and your credit score gets worse while with them, expect your rates to more than double.

Before you judge these two companies’ rates based on credit score alone, read about your state auto insurance requirements and examine rates from a variety of companies.

Hopefully, if you have bad credit, you live in a state that has outlawed this practice.

Do Travelers or Liberty Mutual have better auto insurance discounts?

Auto insurance company discounts vary widely, and they are usually based on a company’s values and philosophy. That’s why it pays to shop around, especially if you have a bad driving record or low credit score. Discounts can help offset high rates.

Travelers vs. Liberty Mutual Auto Insurance Discounts
DiscountsTravelers Discounts Offered (Percentage)Liberty Mutual Discounts Offered (Percentage)
Adaptive Cruise ControlN/A5
Adaptive HeadlightsN/A5
Anti-lock BrakesN/A5
Anti-TheftN/A20
Claim Free23N/A
Continuous Coverage15N/A
Daytime Running LightsN/A5
Defensive Driver1010
Distant Student7N/A
Driver's Ed810
Driving Device/App3030
Early Signing10N/A
Electronic Stability ControlN/A5
Federal EmployeeN/A10
Forward Collision WarningN/A$5
Full Payment7.5$5
Further EducationN/A10
Good Student822.5
Green Vehicle1010
Homeowner5N/A
Membership/GroupN/A10
MilitaryN/A4
Multiple Policies1320
Multiple Vehicles810
New AddressN/A5
New GraduateN/A5
Newer Vehicle10N/A
Newly LicensedN/A5
NewlywedsN/A5
OccupationN/A10
On Time Payments15N/A
Paperless/Auto Billing3N/A
Recent RetireesN/A4
Safe Driver23N/A
Students & AlumniN/A10
Switching ProviderN/A10
Vehicle RecoveryN/A35
VIN EtchingN/A5
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Liberty Mutual has a wider variety of discounts (29) than Travelers does (17).

Both Travelers and Liberty Mutual offer a 40 percent discount for using their driving app or driving device.

Other discounts with Travelers that are pretty good range from 15 to 23 percent off. Those are for having continuous coverage, making on-time payments, being claim-free, and being a safe driver.

But, if you don’t prefer to use a driving app, you can still save between 20 and 35 percent with Liberty Mutual if you have multiple policies, have an anti-theft or vehicle recovery system, or if you are a good student.

The discounts offered by auto insurance companies often target specific types of drivers, and not all may be listed here.

If you have further questions about discounts offered, call Travelers or Liberty Mutual customer service using the Travelers or Liberty Mutual phone number listed on their website.

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What types of auto insurance coverages are offered by Travelers and Liberty Mutual?

Since both Travelers and Liberty Mutual are two of the top 10 companies that make up the market share, they have the means to offer a wider variety of auto insurance coverages that go beyond the standard six coverages which are listed below.

Be sure you understand the various auto insurance coverage types before purchasing each one:

  • Liability auto insurance coverage – bodily injury and property damage
  • Comprehensive auto insurance coverage
  • Collision auto insurance coverage
  • Uninsured/Underinsured auto insurance coverage
  • Medical Payments (MedPay) auto insurance coverage – particularly important in states that require no-fault auto insurance
  • Personal Injury Protection (PIP) auto insurance coverage

Be sure to take a closer look at any specialty coverages such as rental reimbursement, roadside assistance, guaranteed auto protection (GAP), mechanical breakdown, and recreational vehicles such as ATVs or boats.

Do Travelers or Liberty Mutual have better auto insurance mobile apps?

Usage-based auto insurance has become an individualized trend in the last decade or so, and all of the bigger auto insurance companies have a driving app that uses your mobile phone or a device installed into your auto.

Large auto insurance companies also provide a more general app to enable you to view your policy, make changes, and pay your bill. Usually, your Liberty Mutual login or Travelers insurance login will work with both the general app and the driving app.

Read our Liberty Mutual RightTrack review and compare it to our Travelers’ IntelliDrive review to decide if usage-based auto insurance is right for you.

How do Travelers and Liberty Mutual auto insurance compare in financial strength and customer satisfaction?

Buying auto insurance is a big financial responsibility, so you want to make sure you are choosing the right company that will be there for you when you need it.

A company’s financial strength, customer satisfaction with the claims process, and customer complaints should be examined before you make your decision.

The following three agencies provide insight into these factors:

A.M. Best scores companies based on their ability to meet their ongoing insurance obligations such as balancing premiums collected and claims paid. The highest score A.M. Best awards is Superior A++.

Consumer Reports collects annual data from its subscribers regarding customer satisfaction of the Travelers claims process and the Liberty Mutual claims process, step by step. In their 2017 survey, 27 insurance companies were rated, and scores ranged between 86 to 96.

And the National Association of Insurance Commissioners (NAIC) calculates a complaint ratio based on the total number of customers against the total number of complaints. In 2017, the national average complaint ratio was 1. The lower the ratio, the better.

Let’s take a closer look at external ratings for Travelers and Liberty Mutual.

Travelers vs. Liberty Mutual Company Ratings
Rating AgencyTravelersLiberty Mutual
AM Best RatingN/AA
Consumer Reports9088
NAIC Company Complaint Ratio0.095.95
NAIC Total Complaints2222
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Unfortunately, A.M. Best does not provide a financial strength rating for Travelers, but Liberty Mutual comes in pretty strong.

Customer satisfaction through the claims process is strong for both, but Travelers is slightly better.

However, Travelers has a much smaller customer complaint ratio. Before eliminating Liberty Mutual for their complaint ratio, be sure to find more details on the NAIC website.

Ready to buy auto insurance? When you’re unsure which company to choose, you can always use our FREE comparison tool to compare auto insurance quotes from the auto insurance companies in your area.

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