MAPFRE Auto Insurance Review [2021]

MAPFRE Insurance rating is A with A.M. Best, but other MAPFRE Insurance reviews find the company severely lacking in the claims department. The company scored poorly with J.D. Power, and many policyholders have complained about having their claims denied for superfluous reasons. Our MAPFRE Insurance review finds that policyholders should read the fine print of their auto insurance policy before buying. We also recommend comparing auto insurance quotes online before choosing a policy in order to find the best rates. You can get started with our free comparison tool below.

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Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insurance...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: Apr 2, 2021

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MAPFRE Insurance is a Massachusetts-based insurance company founded in 1972. Today, the company continues to write property insurance policies – including car insurance policies – for customers across 19 states. MAPFRE has a network of 4200 independent brokers who provide a range of vehicle insurance products, including insurance for automobiles, motorcycles, boats, and more. MAPFRE currently ranks as the 19th largest car insurance company in the United States.

What is the history of MAPFRE insurance?

MAPFRE was founded in 1972 in Webster, Massachusetts, a small town in the southcentral part of the state. MAPFRE continues to be headquartered in Webster to this day. The company was initially known as Commerce Insurance Group but recently changed its name to MAPFRE after being acquired by a Spanish conglomerate.

Over the years, Commerce Insurance Group sold property and casualty insurance to customers across New England and surrounding states. In 2007, for example, Commerce Insurance Group entered the New York personal lines insurance market by acquiring SWICO Enterprises, Ltd. and State-Wide Insurance Company.

In 2008, Commerce Insurance Group was acquired by Mapfre S.A., a Spanish insurance company based in Madrid. Today, Mapfre Group is one of Spain’s largest insurance companies. It’s also the largest non-life insurance company in Latin America. The company was founded in 1933 from the name, “Mutualidad de la Agrupación de Propietarios de Fincas Rústicas de España,” which was understandably shortened to Mapfre (also written as MAPFRE).

Today, MAPFRE continues to offer car insurance across New England and other states along the east coast.

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What are MAPFRE insurance rankings?

As one of the top 20 largest insurance companies in the United States (#19), MAPFRE just squeaks into the J.D. Power rankings. J.D. Power analyzes the top 20 car insurance companies in the United States based on the following factors:

Overall Satisfaction: 2 out of 5

Estimation Process: 2 out of 5

Repair Process: 3 out of 5

Rental Experience: 2 out of 5

Claims Servicing: 2 out of 5

Settlement: 2 out of 5

Overall, MAPFRE sits towards the bottom of the rankings among competing insurance companies. Only one other company (Mercury) scored a worse ranking on the latest J.D. Power reports, although both Liberty Mutual and CSAA Insurance Group also scored 2 out of 5 for overall satisfaction.

MAPFRE is also ranked by A.M. Best, which analyzes the financial strength and stability of insurance companies. In 2018, A.M. Best gave MAPFRE an “A” or “Excellent” rating in terms of financial stability.

That “A” rating may sound impressive, but it’s about average in the insurance industry. Many other insurance companies score an A+ or even A++ rating from A.M. Best. Nevertheless, “A” is still considered good, and MAPFRE should be able to meet its financial liabilities.

What makes MAPFRE unique?

One of the unique things about MAPFRE is that the company sells insurance through independent agents. The company employs more than 4,200 independent agents across the United States, with a total of 50,000 Mapfre agents worldwide. Other things that make MAPFRE unique include:

Only Available in 19 States: MAPFRE is available in certain states in New England and along the east coast of the United States. The company is not available nationwide.

Backed by One of Spain’s Largest Insurers: MAPFRE was known as Commerce Insurance Group before being acquired by Mapfre in 2008. Today, Mapfre is one of Spain’s largest insurance companies and is the largest non-life insurance provider in Latin America. In other words, MAPFRE is backed by one of the world’s largest insurance companies.

Multiple Insurance Products: MAPFRE offers three basic types of insurance, including auto, homeowners insurance policies, and life insurance. The company also sells business insurance.

Is MAPFRE a good insurance company?

MAPFRE has scored poor to average ratings on most recent reviews. J.D. Power gave the company two stars out of five in its latest report, for example, putting it towards the bottom of the rankings.

Overall, customers seem to have mixed reviews for MAPFRE online. Some customers praise the company for its ability to offer competitive prices on home, auto, and life insurance. Some also appreciate the convenience of dealing with an independent agent who truly cares about their needs.

Others, however, have expressed concern with the claims process. There are numerous complaints online from customers having their claims denied for seemingly superfluous reasons. MAPFRE customers are advised to read the fine print of their insurance policies carefully to ensure they understand everything.

In summary, MAPFRE isn’t particularly well-rated, but the company’s insurance products may be worth a look if you’re searching for car insurance in one of 19 states covered by MAPFRE.

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What are MAPFRE auto insurance policies and products?

MAPFRE offers a range of auto insurance policies and products you don’t see with other companies, including all of the following:

AutoMaster Package: MAPFRE has an endorsement (i.e., insurance policy addition) called the AutoMaster Package. This package lets you add coverage for cell phones, laptop computers, and loss of earnings. This package is only available in certain states.

AAA Discounts: MAPFRE is associated with AAA, which means the company offers specific discounts to AAA members. This discount typically sits around 10%.

DriveAdvisor Program: MAPFRE does not officially have a usage-based insurance program. However, the company does have a DriveAdvisor program, which uses similar telematics devices used by other insurers. DriveAdvisor provides feedback on driving habits. However, this feedback does not raise or lower insurance rates. Instead, it allows parents to view their teenagers’ driving habits online at any time.

TeenSMART: MAPFRE offers a TeenSMART driver education program that combines computer-based driver education with in-practice car exercises, helping teenagers become better drivers.

What’s the final word?

MAPFRE was founded as Commerce Insurance Group in 1972. After being acquired by Spanish conglomerate Mapfre, Commerce Insurance Group was renamed to MAPFRE in 2008. Today, the company is the 19th largest car insurance provider in the United States, serving customers in 19 states. The Massachusetts-based company has a particularly strong presence in New England. Overall, MAPFRE isn’t particularly well-rated, although the company may be worth a look when comparing car insurance policies in New England and surrounding states.

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